Planning the employee survey

• development of a survey concept
  
• questionnaire development
  
• workflow planning
  
• assurance of anonymity

Developing the employee survey concept with or without external support

The employee survey concept responds to the following basic question:
Who is to be surveyed in which way, when and where, for what purpose and regarding which topics?

Questionnaire development in print or online format

Here, the adoption of the standard ISPA questionnaire, the advancement of a client questionnaire and the collective design of a new questionnaire come into consideration. Irrespective of the type of questionnaire development, ISPA consult can resort to a pool of more than 1,800 stock questions regarding all relevant topics.

The standard ISPA questionnaire is based on scientific studies on the importance of the different aspects of the working conditions.

From the employees' perspective, 14 topics are considered especially important, among them "function", "remuneration", "working time", "superiors", "co-workers", etc.

For each topic, several questions are posed, offering four default response options of the type "definitely applies", "applies somewhat", "somewhat does not apply", "does not apply".

At any time, the questionnaire can be expanded or adapted to interesting topics such as health management, work load/stress/burnout, ecology/environmentalism, works or staff council, customer orientation, etc.

In addition, "overall satisfaction" questions as well as "open" questions, which allow the employees to express their honest opinion, are posed. Due to the modular choice between different topics, the following key figures can be evaluated:

• satisfaction (partial satisfaction and overall satisfaction)
  
• commitment
  
• perceived quality of the workplaces
  
• company attractivity
  
• work-life balance
  
• other key figures, as and when required

Customised workflow planning and scheduling

The planning includes the scheduling of the execution, the evaluation and the implementation. ISPA consult offers figures based on experience for each process and recommends milestone planning for the employee survey. This schedule can serve as a basis for a project progress check as well as for the early recognition of capacity and scheduling constraints in the course of the employee survey.

Documented assurance of anonymity for the employee survey

It is well-known how important the perceived anonymity of the employee survey is for the employees' willingness to give their honest opinion. There are still worries that the anonymity cannot be protected. ISPA consult guarantees the strict obedience of the protection of anonymity according to the Federal Data Protection Act, based on an elaborated system of well-documented and always verifiable as well as visible protection measures.