Central vs. local implementation of the survey results
- Central implementation organisation means that the implementation of the survey results is assigned to one or more central project teams, which look for companywide solutions. Usually, the central personnel department with its personnel experts is primarily responsible for this.
- Local implementation organisation means that the implementation of the survey results is left to the individual areas, locations, departments, and work groups.
Recommendation:Central implementation, when the need for action requires companywide solutions. Typical examples: reorganisation of the performance assessment, introduction of individual time accounts for all employees.
Local implementation, when the need for action requires department-specific solutions. Typical examples: improvement of interpersonal relationships in individual organisational units, process optimisation among the individual departments.
In business practice, central and local forms of implementation are practiced side by side. ISPA consult helps with the selection and definition of central implementation projects and brings in its comprehensive know-how to organise the local implementation processes as and when required.
Consulting services for central and local implementations
Basically, central and local implementation is possible with or without external support. Often, the question is not "make or buy", but rather "make and buy". This broaches the issue of what and how much is to be done unassisted ("make" alternative) and what and how much is to be assigned to external implementation experts ("buy" alternative). Feasibility and profitability studies can answer this case-specifically.
ISPA consult offers process consulting as well as content consulting for central and local implementations. Extent and intensity, however, can vary immensely. Process and content consulting can span one or more, but also all implementation phases.
ISPA implementation process consulting
Process consulting mainly deals with the question of how the individual implementation processes can be optimised. For this purpose, ISPA consult offers various methods, the assignment of qualified moderators and multiplicators, the creation of workflows and schedules, and other process-supporting services.
Ideally, moderators are people who, after detailed preparation, can
- conduct aim-oriented group discussions,
- introduce the topic of the discussions,
- initiatively explain the procedure and "rules of the game" and pay attention to their observance (e.g. agenda, schedule, handling of requests to speak, etc.),
- take up important statements and utilise them for further discussions,
- summarise intermediate results of the discussion,
- intervene and mediate in case of possible conflicts,
- possibly involve each participant into the conversation,
- summarise insights and unsettled items at the end of the discussion.
ISPA implementation content consulting
With its content consulting, ISPA consult contributes to the reducing of detected weaknesses and sources of error among different topics of the employee survey by bringing in own ideas, evaluations and assessments, composition of proposals for solutions, etc. Examples: Composition of a modified compensation system for all employees, suggestions for the improvement of the management of interpersonal relationships in a particular department, etc.
Content management can take place in various ways, for example through statements in a project team meeting, the composition of written recommendations for action, drafting of an expert's report on present concepts, etc.
|
